101 Ocean Road, South Shields, Tyne & Wear NE33 2JL | 0191 455 1965 | stay@theclifton.co.uk

Privacy Update GDPR

25 May

Update to our privacy notice

We want you to be confident when using our services and know that we will protect and use your personal data In line with the new GDPR regulations.  As a result we have updated our privacy notice

 

PRIVACY NOTICE

This Privacy Notice explains how we at The Clifton use any personal information we collect about you.

 

What information we collect about you

When you make a booking with us either directly or via a booking agent, we collect the names of all the guests who will be staying, the Home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number to authorise and accept payment with.

 

How we use the information we hold on you

We use your home address as part of the card payment processing to validate the card.

We will use your email address to send you confirmation of the booking and respond to you with more details on how to find us and other information you may find useful for your stay if you request it.

We will not use your telephone number or email address to contact you unless it for an emergency, regarding lost property or relating to a future stay with us.

 

How is your data stored?

All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third party system, Eviivo which provides our booking management system.

Neither we nor Eviivo will share your information with any third party unless there is a legal reason for doing so.

 

Guest Registration

We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.

For commonwealth guests: Name and nationality

 

For non-commonwealth guests: Name, nationality, passport number, address of next destination

 

We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.

 

Access to your information

You have the right to request a copy of the information we hold about you. If you would like a copy of this information, please email us at stay@theclifton.co.uk

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies. See www.aboutcookies.org for more information.

 

CCTV

We have 12 CCTV cameras situated around the premises. We use these cameras for the security of our property, ourselves, our guests and our guests.’ property. The data is recorded securely online and is kept for 30 days. Only the Directors of the company have access to this data. The data can only be accessed via the password protected system software.